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hello@nuvoaesthetics.co.uk 15 St. Peters Street, Bedford, MK40 2PN

Booking policy - Revised April 2024

Nuvo Aesthetics


Consultations

We offer a 1hour skin consultation with our advanced skin specialist Katherine Warner. There is a £50 charge for this appointment redeemable against skincare/skin treatments. If you cancel your consultation within 24 hours or fail to attend, the charge will be retained.

We offer complimentary 30 min in-clinic/zoom consultations with our Nurse Prescriber and Skin Therapist. If you cancel your consultation within 24 hours or fail to attend, a £50 deposit will be required to rebook the consultation (The terms and conditions of booking a treatment appointment then apply).

Treatment Appointments

All treatment appointments require a £50 deposit on booking before approval. This is fully redeemable against the treatment on the day.

Cancellations/Rescheduling

Appointments can be cancelled (with no rebooking) up to 48 hours of your appointment.

Appointments can be rescheduled up to 24 hours before your appointment.

WWhen appointments are cancelled/rescheduled within 24 hours, you will lose the deposit paid to secure the appointment and you will be required to give a deposit for your next appointment.

Deposits are fully refundable only in the following circumstances - if 48 hours’ notice is given for any cancellations or if you are deemed unsuitable for treatment.

Review Appointments

All botox review appointments for dose adjustment need to be carried out between 2 and 3 weeks after treatment to prevent treatment resistance.

Lateness Policy

Please be aware that in the unfortunate event you are late, we cannot guarantee that your treatment will be performed that day. If you are more than 15 mins late, you will lose the deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. Please inform us if you are running late on 01234 385718.

No Shows

You will lose the deposit paid to secure the appointment if you fail to attend your scheduled appointment and you will be required to give a deposit for your next appointment.

Courses of treatments

All treatments purchased as a course must be paid for in full at the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

Treatment courses and packages are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.


Laura Arena - Clinic Director (Revised April 2024)